Best Rate Guarantee
While all requests are subject to the Hyatt Best Rate Guarantee Terms and Conditions, we understand that you may have some additional questions regarding your claim. Please find some additional guidance below for your convenience.
What is Hyatt’s Best Rate Guarantee program?
Hyatt is rewarding guests that find a qualifying lower rate for a participating hotel through a third party by matching the rate and offering one of two Best Rate Guarantee Rewards: either 5,000 World of Hyatt Bonus Points or a 20% discount on the rate. All claims must be submitted within 24 hours of booking on Hyatt.com and meet the Hyatt.com Best Rate Guarantee Terms.
What are the requirements for submitting a claim for Hyatt’s Best Rate Guarantee?
When comparing rates between Hyatt and other sites, if you find a lower qualifying rate than what is offered on Hyatt.com, simply submit an online claim form or call your nearest Global Care Center (for claims at participating Zoëtry Wellness & Spa Resorts, Secrets Resorts & Spas, Breathless Resorts & Spas, Dreams Resorts & Spas, Alua Hotels & Resorts, and Sunscape Resorts & Spas brands, click here for contact information.) A representative will review your claim and respond with the status within 24 hours. To qualify, the competing rate must be for the same hotel, same type of room, same number of guests, same dates of stay, same length of stay, same guarantee and cancellation policy, and be booked under the same conditions. The lower rate must meet the Hyatt Best Rate Guarantee Terms to qualify (available here).
Do I need a reservation confirmed to submit a claim?
Yes, in order to submit a claim, you must first have a confirmed reservation booked with Hyatt.com that is for the same hotel, same type of room, same number of guest, same dates of stay, same length of stay, same guarantee and cancellation policy, and be booked under the same conditions as the third party site. The lower rate must meet the Hyatt Best Rate Guarantee Terms to qualify.
If I am able to find a lower qualifying rate, how do I contact Hyatt?
You may submit an online claim form or call your nearest Global Care Center (for claims at participating Zoëtry Wellness & Spa Resorts, Secrets Resorts & Spas, Breathless Resorts & Spas, Dreams Resorts & Spas, Alua Hotels & Resorts, and Sunscape Resorts & Spas brands, click here for contact information.) A representative will review your claim and respond with the status within 24 hours.
If I find a lower rate after I already booked my reservation on Hyatt.com, can I still qualify for Hyatt’s Best Rate Guarantee?
Yes – if you find a lower qualifying rate within 24 hours of making your reservation on Hyatt.com, simply complete the online claim form or contact your nearest Global Care Center (for claims at participating Zoëtry Wellness & Spa Resorts, Secrets Resorts & Spas, Breathless Resorts & Spas, Dreams Resorts & Spas, Alua Hotels & Resorts, and Sunscape Resorts & Spas brands, click here for contact information.) A representative will review your claim and respond with the status within 24 hours.
What rewards can I receive if I have a qualifying lower rate?
If your claim is found to be valid, Hyatt will then match the competing rate, plus you may select one of two Best Rate Guarantee Rewards: either 5,000 World of Hyatt Bonus Points or an additional 20% discount on your matched room rate. If selected, the 5,000 World of Hyatt Bonus Points will be applied within one week after checkout.
What is a qualifying rate? How will I know if my claim is valid?
All claims will be handled and responded to within 24 hours of submission. The representative reviewing your Best Rate Guarantee claim will review the website where the lower rate was found and ensure it is for the same hotel, same type of room, same number of guests, same dates of stay, same length of stay, same guarantee and cancellation policy, and be booked under the same conditions and meets the Hyatt Best Rate Guarantee Terms. If the claim qualifies, Hyatt will match the competing rate and honor your selection of the Best Rate Guarantee Reward.
Can I change my Best Rate Guarantee Reward?
Once selected, a Best Rate Guarantee Reward may not be changed.
How many valid Best Rate Guarantee Claims can I confirm?
Each Claim may only cover one (1) room, and a guest may submit up to three (3) Claims per night. For a valid Claim, only one (1) Reward will be issued per stay regardless of the length of the stay
Are taxes and services included in the guarantee?
The Hyatt Best Rate Guarantee only applies to the total room rate. It does not apply to any taxes, service charges, gratuities, or other fees. Please note that some jurisdictions require room rates include applicable taxes. If they do, only competing rates that include such taxes will be considered when evaluating a claim.
What is acceptable evidence of a lower rate?
When you submit a Best Rate Guarantee claim, you will be asked to provide the URL where you found the lower rate. If submitting your claim online, you may also include screenshots of the lower room rate on the third-party site. A representative will attempt to validate the availability of the lower rate, and verify it complies with the Hyatt Best Rate Guarantee Terms.
Are valid claims eligible for World of Hyatt Base Point and Tier earning?
Yes, unless otherwise noted in the rate, reservations made with Hyatt that are found to be a valid Best Rate Guarantee claim are eligible for earning Base Points per eligible dollar paid upon check out and qualify toward tier status.
Will I receive my World of Hyatt tier benefits with a valid Best Rate Guarantee reservation?
Yes, unless otherwise noted, normal World of Hyatt benefits will apply for any reservation booked with Hyatt as part of a valid Best Rate Guarantee Claim.
