Earning and Redemption in Restaurants and Spas (participating outlets)
How do I know which outlets are participating?
Participating outlets can be identified by 1) visiting the property's website and their noted outlets, 2) contacting World of Hyatt Customer Service or 3) contacting the hotel directly.
Do I have to carry my World of Hyatt card to earn points in outlets?
No, only a valid photo ID is required. If member does not know their account number, Hyatt Colleagues at participating outlets can look up the World of Hyatt account number with name and email address or mailing address.
Do I need a photo ID?
Yes, member is required to show photo identification to earn or redeem points in outlets (as they are when checking into a property).
How will dining and spa transactions appear on my member account detail on world.hyatt.com?
Member must be logged in on world.hyatt.com to view transactions. Within the Account Details section, member will be able to sort by Dining/Spa to view earning and redemption transactions.
Whom do I contact with questions on the dining and spa benefits?
Please visit hyatt.com/diningandspa for more information, email questions to firstname.lastname@example.org or contact the nearest Hyatt Global Contact Center.
World of Hyatt members that visit participating restaurants or spas need to provide their account number to the Hyatt Colleague at the outlet at time of payment to process the earned Base Points (5 points per $1USD) on eligible charges.
To earn points when incurring eligible charges at a participating outlet, the member must use certain eligible payment methods (which include cash, check, or major credit cards or debit/bank cards). Please see below and the World of Hyatt terms for additional detail.
Eligible changes vary on a hotel-by-hotel basis, but generally include spa and salon services, spa and salon retail items, and food and beverage expenditures (except at outlets not operated by the hotel). Points will not be awarded on tips, service charges, taxes, gratuities and, in certain jurisdictions, alcoholic beverage purchases. Other exclusions may apply.
Points earned on eligible charges at participating outlets (5 Base Points per $1USD dollar) will count as Base Points. Only Base Points help a member progress towards tier status.
Base Points earned on eligible restaurant and spa outlets (5 Base Points per $1USD) will count as Base Points and therefore count toward earning tier status, including Lifetime Globalist status. Any Bonus Points earned will not.
Yes, tier point bonuses will be earned on eligible charges on visits to the restaurants and spas.
Member's restaurant or spa receipt will display the World of Hyatt account number and eligible spend for point-earning. Member can also view account activity on world.hyatt.com, the outlet name will display along with the appropriate earned points.
Eligible spend is converted to USD based on the previous day's Foreign Exchange Market rates.
Member must contact the hotel's outlet directly to request retroactive point issuance. (Retroactive point issuance credit timeframes vary hotel-by-hotel.)
In most cases, points will be credited to your account at time of payment instantly. If unexpected system outages arise, it could take up to 72 hours to process.
Member must choose to participate in only one of the programs per visit.
If a transaction is refunded, points will be removed from the World of Hyatt account equivalent to the amount of the refund.
No, any charges billed to a room will only receive points based on the charges reflected on the room invoice/folio and will be posted after checkout along with any other eligible stay-related spend.
To earn points as a registered guest on eligible charges at participating outlets, the charge must be charged to the member’s room or guest folio. To earn points on eligible charges at participating outlets when not staying as a hotel guest, the charges must be settled with an eligible payment method. Eligible forms of payment include cash, check, or major credit cards or debit/bank cards. Ineligible payment methods may include, but are not limited to, hotel House Accounts, charges settled by a company or organization, World of Hyatt dining and spa awards, room charges, charges billed to a unit at a Hyatt-branded residence, point redemptions, award redemptions, Hyatt-branded gift cards, Hyatt gift cheques, or hotel-specific gift card/certificates.
Base Points awarded for eligible spend on dining and spa will count towards earning World of Hyatt tier status such as Discoverist, Explorist and Globalist.
Yes, points earned in restaurants and spas can be used to redeem free nights at Hyatt hotels and resorts.
Yes, points earned from eligible spend, including spend at restaurants and spas, can be converted to Partner Loyalty Points with participating partners.
Yes. You will need to provide the following at a minimum to enroll: first/given name, last/surname and a valid email address.
Members may redeem points for a pre-determined dollar value award that can be used as a credit toward eligible redemption charges in participating Hyatt outlets. Eligible redemption charges vary on a hotel-by-hotel basis, but generally include spa and salon services, spa and salon retail items, and food and beverage expenditures at participating outlets, service charges, taxes and gratuities. Awards may not be redeemed on alcoholic beverage purchases in certain jurisdictions.
When visiting a participating restaurant or spa, at the time of payment, member may request to use World of Hyatt points as a form of payment. A Hyatt Colleague will share dining & spa award chart and member will specify which award and corresponding points they choose to redeem. The Hyatt Colleague will be able to advise the total amount available on the receipt that may be paid for by points based on member's current point balance.
Final payment receipt will display the award credit applied to check along with an award authorization/reference number. Member may also view account online at world.hyatt.com to find outlet detail and redemption amount.
Member can redeem points to cover the total redemption eligible amount of a check (up to $1,000 USD). Member may also select partial payment and request to redeem a smaller amount on the dining and spa award chart and then must settle the remainder with another form of payment (remaining charges cannot be billed to a room invoice/folio).
Yes. Once member has redeemed points for a dining & spa award, member may pay the remaining balance with another form of payment (cash, check or credit card).
Yes, member must contact the restaurant or spa directly to request a refund of a redeemed award.
Ineligible charges may include but are not limited to delivery charges, in-room dining, and catering or banquet charges.
Member must be present to redeem points in the restaurant or spa outlet.
Redemption must be done on-demand but it's suggested to book any restaurant or spa reservations in advance.
No, redemption must happen at time of payment.
Reservation lead times vary outlet-to-outlet, please contact the hotel directly to make a dining or spa reservation.