General World of Hyatt Program
How do I become a World of Hyatt member?
Once I join World of Hyatt, how soon will I receive my membership materials?
What are the World of Hyatt membership tiers?
How do I earn tier status in World of Hyatt?
What is a Tier-Qualifying Night?
What defines a qualifying meeting or event to count towards elite status?
Are the points I earn through qualifying meetings Base Points or Bonus Points?
What is a Base Point? / How do I earn Base Points?
Can I earn Base Points when I am not a registered guest?
How often will I receive my World of Hyatt account summary?
Will I be required to have activity to keep my World of Hyatt account open?
How can I keep my account active?
How long is my current tier status valid?
How many points do I currently have in my account? What can I use them for?
Why doesn't my statement show my most recent stay?
Can I get credit for stays prior to enrollment in World of Hyatt?
If I did not get credit for a stay while a member of World of Hyatt, how can I get credit?
Why are In-hotel Benefits not offered to members who stay under an Ineligible Rate?
Can I get an upgrade when staying at a Hyatt for being a World of Hyatt member?
Does Hyatt have a credit card?
Where can I find World of Hyatt Bonus Point offers?
How can I make sure I received my World of Hyatt Bonus Points from a promotional offer?
Can I purchase World of Hyatt Bonus Points?
How does purchasing Bonus Points or giving Bonus Points as a gift work?
How long does it take for Bonus Points to appear in my account?
Can I convert my points into airline miles/credit or use them for Avis car rentals?
Can I transfer my travel partner miles into World of Hyatt Bonus Points?
How long does it take for miles to appear on my travel partner account?
Is there a printable version of the World of Hyatt Terms & Conditions?
How do I become a World of Hyatt member?
You can join World of Hyatt by enrolling online, at any of our hotels, via phone by calling (800) 544-9288 / (402) 593-8615 in North America or by contacting your nearest Hyatt Global Contact Center.
Once I join World of Hyatt, how soon will I receive my membership materials?
Effective March 1, 2018, World of Hyatt will no longer mail membership credentials, including your World of Hyatt membership card.
What are the World of Hyatt membership tiers?
World of Hyatt offers three elite membership tiers: Discoverist, Explorist, Globalist. To learn more about specific benefits and membership requirements of World of Hyatt, please visit the World of Hyatt Membership Benefits page.
How do I earn tier status in World of Hyatt?
World of Hyatt offers three elite tiers: Discoverist, Explorist, and Globalist.
All tier qualifications must be achieved within one calendar year (January 1 – December 31) and members must re-qualify for tier status each calendar year. Discoverist status may be achieved after completing 10 Tier-Qualifying Nights or earning 25,000 Base Points or 3 Qualifying Meetings or Events held in each calendar year, Explorist status may be achieved after completing 30 Tier-Qualifying Nights or earning 50,000 Base Points or 10 Qualifying Meetings or Events held in each calendar year, and Globalist status may be achieved after completing 60 Tier-Qualifying Nights or earning 100,000 Base Points or 20 Qualifying Meetings or Events held in each calendar year.
| Tier | Tier-Qualifying Nights | Base Points | Qualifying Meetings or Events |
| Discoverist | 10 | 25,000 | 3 |
| Explorist | 30 | 50,000 | 10 |
| Globalist | 60 | 100,000 | 20 |
What is a Tier-Qualifying Night?
A Tier-Qualifying Night is any night when the member stays at a Hyatt hotel or resort or an MGM Rewards destination, pays an Eligible Rate or redeems a free night award, and associates his or her World of Hyatt membership number with the reservation.
What defines a qualifying meeting or event to count towards elite status?
A qualifying meeting or event is defined as one night with 10 or more occupied guest rooms per event or meeting.
Are the points I earn through qualifying meetings Base Points or Bonus Points?
All points earned through qualifying meetings are Bonus Points and will not be considered when evaluating a member's qualification for elite status.
What is a Base Point? / How do I earn Base Points?
Base Points are those points that count toward a member’s tier status in World of Hyatt. Base Points are points earned when paying for certain eligible charges (5 Base Points / $1 eligible US Dollar) and may be earned when paying an Eligible Rate, or through dining, spa and other experiences. Both Base Points and Bonus Points may be redeemed for World of Hyatt rewards, but only Base Points help a member progress towards tier status.
You can track your point earning, including viewing your year-to-date Base Points, by logging into your account at hyatt.com/world.
An Eligible Rate is any room rate published by Hyatt (including rates found on hyatt.com, without the application of a discount code, and Hyatt’s “Standard Rate,” “Volume Account Rates,” and “Senior Citizen Rate,” and Hyatt Privé rate) or, for Miraval, published by Miraval.
Can I earn Base Points towards tier status on Eligible Incidental Charges, even if I am paying an Ineligible Rate?
Yes, you can earn Base Points on Eligible Incidental Charges, even if the reservation is booked at an ineligible room rate. All Base Points earned on Eligible Incidental Charges count towards tier status.
Can I earn Base Points when I am not a registered guest?
You can earn Base Points on eligible dining, spa, and other charges incurred at participating outlets at Hyatt hotels or resorts, even if you are not a registered guest.
Bonus Points are all points that are not Base Points. Like Base Points, Bonus Points may be redeemed for World of Hyatt awards. However, Bonus Points are not counted toward a member’s tier status in World of Hyatt. Bonus Points include (without limitation): percentage bonuses awarded to members with Discoverist status (10%), Explorist status (20%), Globalist status (30%), points earned through qualifying meetings or events, points earned through the Hyatt Credit Card, points that are purchased or received by transfer or gift, and points earned through a promotional offer (unless the terms of the promotional offer expressly state otherwise).
How often will I receive my World of Hyatt account summary?
Statements are emailed every month, when you provide us with your email address and select to receive your account summary electronically on the Communications Preferences tab in the My Profile section.
Will I be required to have activity to keep my World of Hyatt account open?
If a Member’s account is inactive for twenty-four (24) consecutive months, all points in that member’s account will be forfeited at that time, but, subject to the program terms, the member’s account will remain open (with the ability to earn new points thereafter). (Prior to July 1, 2017, members whose accounts were inactive for twenty-four (24) consecutive months had their membership terminated and all points in and awards or benefits associated with that member’s account were forfeited upon termination.)
How can I keep my account active?
You can remain active in World of Hyatt in the following ways:
i. Receive points (earned on eligible stay/spend at a participating Hyatt or MGM Rewards destination, etc.)
ii. Redeem points (free night stays, room upgrades, Dining, Spa & More, Avis car rentals, etc.)
iii. Receive credit with a travel partner or MGM Rewards Tier Credits for a stay at a Hyatt hotel or resort
iv. Gift eligible awards to another member (as permitted under the World of Hyatt terms)
v. Convert points into miles/credit with a travel partner
vi. Purchase points
vii. Combine points with another World of Hyatt member’s account
viii. Have an active Hyatt Credit Card associated with your World of Hyatt account
Please note that, if a member redeems points for an award reservation and either cancels that reservation or does not actually check-in on the appointed date (i.e., no-shows), that will not count as a redemption of points and will not affect the measurement of that member’s World of Hyatt activity.
If, prior to July 1, 2017, my account was closed after 24 months of inactivity, is there any way to get the points back?
No, once an account is closed and points are forfeited due to inactivity, the World of Hyatt points cannot be reinstated.
If my points were forfeited due to inactivity on or after July 1, 2017, is there any way to get the points back?
No, once points have been forfeited, the World of Hyatt points cannot be reinstated. However, subject to the program terms, a member’s account will remain open (with the ability to earn new points thereafter).
How long is my current tier status valid?
Please sign in to the Account Details page to verify when your tier expiration date is. To requalify for tier status, the standard applicable Tier-Qualifying Nights or Base Points must be earned within each calendar year.
How many points do I currently have in my account? What can I use them for?
Please sign into world.hyatt.com to view your Base Points and your point total. Points can be used for free nights at Hyatt hotels and resorts and participating MGM Rewards destinations in Las Vegas, as well as for room upgrades at Hyatt hotels and resorts. For your convenience, use our Awards Calculator to assist you in tabulating how many points you need for your awards. Points can also be converted to airline miles with participating airline partners or redeemed for rentals with our car partner, Avis®.
Why doesn't my statement show my most recent stay?
If your monthly statement is missing recent activity, please contact World of Hyatt Customer Service for assistance.
Can I get credit for stays prior to enrollment in World of Hyatt?
Stays prior to enrollment in World of Hyatt are not eligible for Tier-Qualifying Night credit or Base Points.
If I did not get credit for a stay while a member of World of Hyatt, how can I get credit?
As World of Hyatt member you may request credit for stays up to one year after check-out. Please allow 2-3 weeks from your check-out date for your stays to appear in your account. To request retroactive credit, simply complete and submit your request using our online Past Stay Credit form.
Why are In-hotel Benefits not offered to members who stay under an Ineligible Rate?
Booking an Eligible Rate enables World of Hyatt to provide members with the best value, loyalty program benefits, and personalized experiences during their stays, leading to deeper relationships with guests.
Can I get an upgrade when staying at a Hyatt for being a World of Hyatt member?
Membership with World of Hyatt does not guarantee a room upgrade. We do offer awards that can be used to upgrade reservations (subject to minimum room-type and rate requirements for the underlying reservation). Please see the Awards Chart for details.
In addition, members with elite status may receive a room upgrade (based on availability at check-in) as a benefit of their elite membership as detailed below:
Subject to availability, Discoverists will be offered a preferred room at time of check-in at participating Hyatt hotels and resorts. Preferred rooms are determined by each hotel or resort (in its sole discretion) and include rooms on higher floors, corner rooms, or rooms with more appealing views. Preferred rooms are particular rooms that may be more desirable, but are within the same room type/category booked by the member; they are not a “price point” upgrade in room type or category.
Explorists will be offered the best room available at the time of check-in at participating Hyatt hotels and resorts, excluding suites and Club lounge-access rooms. The best room available will be determined by the applicable hotel or resort in its sole discretion and may vary from stay-to-stay. The “best room” may, but will not necessarily be, of a room type/category higher than that booked by the member.
Globalists will receive the best room available at the time of check-in at participating Hyatt hotels and resorts, including standard suites and rooms with Club lounge-access. The best room available will be determined by the applicable hotel or resort in its sole discretion and may vary from stay-to-stay. The “best room” may, but will not necessarily be, of a room type/category higher than that booked by the member. Best-room-available benefit includes only standard suites (where available), which are defined as rooms within each participating hotel’s or resort’s introductory suite category. Specialty, Premier, Presidential, Diplomatic, and other suites other than standard suites are not included in this benefit.
Does Hyatt have a credit card?
Yes. For more information regarding the credit card, please click here.
Where can I find World of Hyatt Bonus Point offers?
To find information about specific regional hotel offers from any of the over 700 Hyatt hotels and resorts worldwide, visit World of Hyatt Bonus Offers.
How can I make sure I received my World of Hyatt Bonus Points from a promotional offer?
To receive World of Hyatt Bonus Points on qualifying stays, be sure to indicate the appropriate offer code when making a reservation and request the offer code during check-in. At the time of checkout your receipt will indicate your World of Hyatt account has been credited for your stay and bonus point offer. To verify that you have received the appropriate Bonus Points, sign in to your account and the Bonus Points will appear listed in your Account Details.
I did not receive my World of Hyatt Bonus Points on my qualifying stay, how can I get them added to my stay?
If a qualifying stay is posted to your account, but it is missing Bonus Points from a requested offer, you may complete a Past Stay Credit Request and request "Bonus Only" credit. You may also contact World of Hyatt Customer Service to have the stay reviewed.
Can I purchase World of Hyatt Bonus Points?
Yes, members may purchase Bonus Points or give Bonus Points as a gift by visiting the Rewards page.
How does purchasing Bonus Points or giving Bonus Points as a gift work?
Any World of Hyatt member can purchase Bonus Points for themselves or to give as a gift to other members. Bonus Points may be purchased in 1,000 point increments for $24.00 USD as of November 1, 2018. Members can choose the amount of Bonus Points to purchase in 1,000 point increments, up to 55,000 per transaction, with a maximum of 55,000 per calendar year (unless otherwise expressly permitted by Hyatt). A member may only receive Bonus Points as a gift in 1,000 point increments, up to 55,000 per transaction, with a maximum of 55,000 per calendar year (unless otherwise expressly permitted by Hyatt). No additional taxes or fees are charged, though GST/HST will be charged to members with a Canadian billing address only.
Please contact World of Hyatt Customer Service with questions.
How long does it take for Bonus Points to appear in my account?
When purchasing Bonus Points for oneself, please allow 48 hours for Bonus Points to appear in your account. When giving Bonus Points and a valid World of Hyatt account number is provided and verified, please allow 48 hours for Bonus Points to appear in the recipient’s account. When giving Bonus Points and a valid email address is provided, please allow 48 hours for Bonus Points to appear in the recipient’s account once the Bonus Points are claimed.
Can I convert my points into airline miles/credit or use them for Avis car rentals?
Yes, you may convert your points into airline miles/credits or redeem them for Avis car rental certificates.
Can I transfer my travel partner miles into World of Hyatt Bonus Points?
No, we do not currently offer this option. However, you can convert World of Hyatt points to miles with many of our travel partners.
How long does it take for miles to appear on my travel partner account?
Please allow 6-8 weeks for mileage activity to be posted to your travel partner membership account.
If I convert my World of Hyatt points into miles with a travel partner, what is the minimum number of points I can transfer?
Members may convert points to miles with participating partners at a conversion ratio of 1,250 points to 500 miles (2.5 to 1). A minimum of 5,000 points is required for each conversion request. Additional point conversions may be made in 1,250-point increments. Please refer to our Rewards page for specific details on participating partners.
Is there a printable version of the World of Hyatt Terms & Conditions?
Yes. See World of Hyatt Terms and Conditions.
How do I earn Discoverist status?
What is the definition of a “preferred room” when staying at a Hyatt hotel or resort?
How do I reach the exclusive Discoverist reservation line?
When is the late checkout benefit available?
How do I earn Discoverist status?
Discoverist status in World of Hyatt is achieved after either completing 10 Tier-Qualifying Nights or earning 25,000 Base Points or holding 3 qualifying meetings or events in each calendar year.
What is the definition of a “preferred room” when staying at a Hyatt hotel or resort?
Subject to availability, Discoverists will be offered a preferred room at time of check-in at participating Hyatt hotels and resorts. Preferred rooms are determined by each hotel or resort (in its sole discretion) and include rooms on higher floors, corner rooms, or rooms with more appealing views. Preferred rooms are particular rooms that may be more desirable, but are within the same room type/category booked by the member; they are not a “price point” upgrade in room type or category. For details of a hotel’s specific room options, please visit hyatt.com or contact the Hyatt Global Contact Center.
How do I reach the exclusive Discoverist reservation line?
To access the exclusive Discoverist reservation line, sign into your membership account.
When is the late checkout benefit available?
Late checkout is guaranteed upon a Discoverist, Explorist, or Globalist’s request for late checkout at participating Hyatt hotels. Late checkout is subject to availability at hotels with a casino, Hyatt resorts, and is not offered at Hyatt Residence Club resorts or MGM Rewards destinations. (PLEASE NOTE: The distinction between a Hyatt resort and a Hyatt hotel may not always be obvious and members are encouraged to contact a Hyatt Global Contact Center for help determining a hotel or resort’s designation).
How do I earn Explorist status?
What is the definition of the “best room” when staying at a Hyatt hotel or resort?
How do I reach the exclusive Explorist reservation line?
When do I receive the four Explorist Club Lounge Access Awards?
How long are Explorist Club Lounge Access Awards available?
How do I book the Explorist Club Lounge Access Awards?
How do I earn Explorist status?
Explorist status in World of Hyatt is achieved after either completing 30 Tier-Qualifying Nights or earning 50,000 Base Points or holding 10 qualifying meetings or events in each calendar year.
What is the definition of the “best room” when staying at a Hyatt hotel or resort?
Explorists will be offered the best room available at the time of check-in at participating Hyatt hotels and resorts, excluding suites and Club lounge-access rooms. The best room available will be determined by the applicable hotel or resort in its sole discretion and may vary from stay-to-stay. The “best room” may, but will not necessarily be, of a room type/category higher than that booked by the Member. For details of a hotel’s specific room options, please visit hyatt.com or contact the Hyatt Global Contact Center.
How do I reach the exclusive Explorist reservation line?
To access the exclusive Explorist reservation line, sign into your membership account.
When do I receive the four Explorist Club Lounge access awards?
Members will receive the awards at the time of achieving or re-achieving Explorist status. These electronic awards are automatically deposited into your account.
How long are Explorist Club Lounge access awards available?
Explorist Club Lounge access awards earned prior to January 1, 2018 are valid in connection with reservations with a checkout date no later than one year from the date that the Explorist Club Lounge Access Awards appear in the member’s account. Explorist Club Lounge access awards earned on or after January 1, 2018 are valid for the same period as the tier status achieved at the time the awards were earned. The awards are valid in connection with reservations with a checkout date by the expiration of the award. Awards not redeemed prior to the expiration date of the award will be forfeited.
How do I book the Explorist Club Lounge access awards?
Explorist Club Lounge Access Awards must be redeemed prior to check-in for the underlying reservation. You must call a Hyatt Global Contact Center to redeem the Explorist Club Lounge Access Award.
How do I earn Globalist status?
How do I request Guest of Honor and gift the award to my Guest of Honor?
How do I reach the exclusive Globalist reservation line?
When do I receive access to a dedicated My Hyatt Concierge?
How will I know who My Hyatt Concierge is and how to reach My Hyatt Concierge?
At Hyatt hotels or resorts without a Club lounge, do I receive breakfast?
What is “priority access to available rooms when checking-in early”?
How do I know if a hotel or resort offers Free Parking on Free Night Award nights?
When do I receive the four suite upgrade awards?
How long are the four suite upgrade awards valid?
How do I book the four suite upgrade awards?
Are the four suite upgrade awards guaranteed at time of reservation?
How do I earn Globalist status?
Globalist status in World of Hyatt is achieved after either completing 60 Tier-Qualifying Nights or earning 100,000 Base Points or holding 20 qualifying meetings or events in each calendar year.
Can a Globalist extend Guest of Honor benefits when gifting Free Night Awards to another World of Hyatt member?
Yes, Globalists may extend Globalist In-hotel Benefits to another World of Hyatt member to whom they have gifted an eligible Free Night Award.
How do I request Guest of Honor and gift the award to my Guest of Honor?
To participate in the Guest of Honor benefit, Globalists must call (800) 544-9288 / (402) 593-8615 if in North America or contact a Hyatt Global Contact Center to gift eligible awards. The Guest of Honor is the recipient of the gifted award and will receive Globalist services and benefits at participating Hyatt hotels or resorts worldwide on the nights of the Free Night Award.
What is the definition of the “best room” or “standard suite” when staying at a Hyatt hotel or resort?
Globalists will receive the best room available at the time of check-in at participating Hyatt hotels and resorts, including standard suites and rooms with Club lounge-access. The best room available will be determined by the applicable hotel or resort in its sole discretion and may vary from stay-to-stay. The “best room” may, but will not necessarily be, of a room type/category higher than that booked by the member. Best-room-available benefit includes only standard suites (where available), which are defined as rooms within each participating hotel’s or resort’s introductory suite category. Specialty, Premier, Presidential, Diplomatic, and other suites other than standard suites are not included in this benefit. For details of a hotel’s specific room options, please visit hyatt.com or contact a Hyatt Global Contact Center.
How do I reach the exclusive Globalist reservation line?
To access the exclusive Globalist reservation line, sign into your membership account.
When do I receive access to a dedicated My Hyatt Concierge?
You will receive a dedicated agent after completing 60 Tier-Qualifying Nights or earning 100,000 Base Points in each calendar year. If a member receives Globalist status through any method other than satisfying the Tier-Qualifying Night or Base Point earning requirements, the member will not receive a dedicated agent until the member completes 60 Tier-Qualifying Nights or earns 100,000 Base Points in a calendar year.
How will I know who My Hyatt Concierge is and how to reach My Hyatt Concierge?
Your My Hyatt Concierge representative will reach out within 4 weeks with their contact details and a brief introduction.
At Hyatt hotels or resorts without a Club lounge, do I receive breakfast?
At participating Hyatt hotels or resorts without a Club lounge or with a closed Club lounge, Globalists will receive complimentary full breakfast for each registered guest in the room, up to a maximum of 2 adults and 2 children. The hotel’s or resort’s definition of children applies and you can find this definition on the hotel’s or resort’s website or by calling a Hyatt Global Contact Center.
What is “priority access to available rooms when checking-in early”?
When Globalists check-in early, they will have priority for room availability. If no rooms of the category reserved are available when the member checks-in, Globalists will be prioritized so when such a room is available, a Globalist will be given the first available room.
How do I know if a hotel or resort offers Free Parking on Free Night Award nights?
For Globalists, Free Parking on Free Night Awards is available at Hyatt hotels and resorts that offer parking, provided that parking charges at such Hyatt hotel or resort can be billed to the guest’s room. For details on a specific location, please contact a Hyatt Global Contact Center or the hotel or resort directly.
When do I receive the four suite upgrade awards?
Members will receive the awards at the time of achieving or re-achieving Globalist status by completing the Tier-Qualifying Night or Base Point-earning requirements within each calendar year. The four suite upgrade awards are valid for reservations with a checkout date no later than one year from the date of award issuance. These are electronic awards automatically deposited into a member’s account.
How long are the four suite upgrade awards valid?
Suite upgrade awards earned prior to January 1, 2018 are valid for reservations in connection with a checkout date no later than one year from the date of award issuance. Suite upgrade awards earned on or after January 1, 2018 are valid for the same period as the tier status achieved at the time the awards were earned. The awards are valid in connection with reservations with a checkout date by the expiration of the award. For Lifetime Globalists who are entitled to suite upgrade awards after January 1, 2018, the suite upgrade awards are valid through the end of the year they were earned (or gifted annually on or around March 1) plus 14 months.
How do I book the four suite upgrade awards?
The four suite upgrade awards must be redeemed at time of reservation. A member must contact a Hyatt Global Contact Center to redeem the suite upgrade award.
Are the four suite upgrade awards guaranteed at time of reservation?
These suite upgrade awards must be redeemed when making the underlying reservation and are subject to availability. However, once redeemed for a confirmed reservation, the upgrade is guaranteed.
After I stay 70, 80, 90 or 100 Tier-Qualifying Nights, how do I secure my suite upgrade award or 10,000 Bonus Points?
Upon completing your 70th, 80th, 90th, or 100th Tier-Qualifying Night, you will receive an email alerting you to choose which benefit you would like to receive. You will then be prompted to make the selection on your account page. You can also call a Hyatt Global Contact Center to make the selection.
If I choose 10,000 Bonus Points for my benefit after staying 70, 80, 90 or 100 Tier-Qualifying Nights, when will the Bonus Points be added to my account?
Bonus Points will be in your account within 5 to 7 business days from selection date.
If I choose the suite upgrade award for my benefit after staying 70, 80, 90 or 100 Tier-Qualifying Nights, when will the award be added to my account? How long is the award valid?
Award will appear in your account 5 to 7 business days after selection date. Suite upgrade awards earned prior to January 1, 2018 are valid for reservations in connection with a checkout date no later than one year from the date of award issuance. Suite upgrade awards earned on or after January 1, 2018 are valid for the same period as the tier status of the member at the time the awards were earned. The awards are valid in connection with reservations with a checkout date by the expiration of the award.
How do I book the suite upgrade award I received after staying 70, 80, 90 or 100 Tier-Qualifying Nights?
The suite upgrade awards must be redeemed at time of reservation. A member must contact a Hyatt Global Contact Center to redeem the suite upgrade award.
What is Lifetime status in World of Hyatt?
Lifetime Globalist status will be granted to members in good standing who have earned 1 million Base Points during the duration of their membership. A member’s lifetime point earning will carry over from Hyatt Gold Passport to World of Hyatt as long as the member’s account remains active. For historical points earned under the Hyatt Gold Passport program, those points that a member earned by paying for eligible room rates, eligible incidental charges, or eligible non-stay charges will be considered Base Points for the purpose of calculating progress toward Lifetime Globalist status. (Points earned or received by any other means, including any points awarded through point bonuses given to elite members, will not be considered Base Points.)
As a Lifetime Globalist, how long are the 4 suite upgrade awards valid?
Suite upgrade awards earned prior to January 1, 2018 are valid for reservations in connection with a checkout date no later than one year from the date of award issuance. For Lifetime Globalists who are entitled to suite upgrade awards after January 1, 2018, the suite upgrade awards are valid through the end of the year they were earned (or gifted annually on or around March 1) plus 14 months. The awards are valid in connection with reservations with a checkout date by the expiration of the award.
